FAQ

Everything You Need to Know About Our Baby, Skin, Home & Personal Care Products—Fast Answers, Helpful Tips, and Peace of Mind.

How long does shipping take, and where do my items ship from?

All orders are shipped from our third-party warehouse, Wee Next Gen Warehouse (1234), and fulfilled by DSV via the ShipEdge platform.

We offer nationwide delivery within 5 business days. Orders placed before 2PM (Monday to Friday) are processed the same day. Orders placed after 2PM on Fridays or over the weekend will be processed on Monday.

Please note: No shipping or processing occurs on public holidays.

How do I log a return?

To log a return, simply use our Returns Portal via ShipEdge. Once submitted, our system will notify the warehouse, and they’ll coordinate with DSV to collect the item from you.

👉 Click here to log a return

Please ensure the item is in its original condition and packaging for a smooth collection, and that your return meets the criteria as stipulated in our refund policy.

Does Wee NextGen have a physical store?

Yes, we do! You’re welcome to visit us for a more personal shopping experience at our physical store:

📍 Shop MA069, Cnr Enkeldoorn Ave & Sefako Makgatho Drive, Pretoria

Come explore our full range of baby, personal, and home care products in person!

Where are my products sourced?

All our products are sourced directly from industry-leading, trusted brands known for their quality, safety, and innovation. We carefully select every item to ensure it meets our high standards—and yours.

Everything is housed under one roof at our warehouse, making your shopping experience seamless and dependable.